For orders below $200, shipping is a flat rate of $10.
You should expect your order within 1-3 business days via courier. We will notify you via email when your order is confirmed, and when your order is shipped. If you have any query around your order, please email firstname.lastname@example.org
Shipping to Australia is a flat rate of $60. Please allow 3-7 days to receive your item.
You will be notified when your order is confirmed, and when your order has been shipped. If you have any query around your order, please email email@example.com
Shipping to the rest of the world is a flat rate of $55NZD. This is estimated to take 3-7 days.
Title for shipped merchandise will pass to you upon our delivery to the carrier. Depending on the destination and product you may have to pay additional taxes or import duties. True. is not responsible for any additional taxes or duties incurred by your country.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering fromTrue., you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country; contact your local customs office for more information.
You will receive an email when your order is confirmed, and again when it has been shipped. If you have any query around your order please email firstname.lastname@example.org
To return your product, you should post via courier to : True. 302 Barton Street, Hamilton, 3240, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, exchange or store credit, the cost of our original shipping will be deducted from your refund, exchange or store credit.
We ask that you courier your return and consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To be eligible for a return, your full price item must be unused and in the same condition that you received it. It must also be in the original packaging. We ask that you email us as soon as you intend to begin processing a return, email@example.com
Unfortunately sale / reduced items are final and not eligible for a return of any kind. Nor do we accept returns for jewellery, perfume or beauty & body products.
Our policy for full price garments lasts 14 days. If we do not receive your item within 14 days since your purchase, unfortunately we can’t offer you a refund, exchange or store credit.
If you are unsure about a size, we have a size guide provided on each product listing - but feel free to phone or email the store if you’d like further detail & expertise around the sizing of a particular item. Remember, if the size isn’t right (excluding final sale items) you should be able to return or exchange. Please refer to our returns policy to understand the return terms of your specific item.
Please note our inventory updates on a daily basis, and there may be the odd occasion where an item sells just before your order and still shows as available. If this rare circumstance occurs, we will contact you immediately.
Please be aware, if an item is in your cart - it is still available to be purchased by another customer until your purchase is processed.
If the product or size you are after is out of stock, feel free to email the store firstname.lastname@example.org to see if we are able to provide a solution. In many cases however, stock is ordered pre production (6 - 12 months in advance) and is not available for restock.
Traditional layby’s may be placed in store. We ask that a minimum deposit of 40% is made to secure your garment. If a garment is reduced and the sale price is below $250 we may refuse to provide a layby option.
You have 14 days to amend or cancel your layby from the day of the initial payment. After this period, we may refuse the request for your amendment or refuse a refund of your deposit(s).
True orders are all processed in New Zealand dollars.
Once your full priced garment return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account, credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
If you have made a mistake on your order, in terms of address or product information please contact firstname.lastname@example.org or phone 07 839 9946 ASAP.
You can contact us at email@example.com or phone 07 839 9946.