Shipping is free for orders over $200.

For orders below $200, shipping is a flat rate of $10.

You should expect your order within 1-3 business days via courier. We will notify you via email when your order is confirmed, and when your order is shipped. If you have any query around your order, please email hello@truestore.co.nz

Shipping to Australia is a flat rate of $35NZD.

You will be notified when your order is confirmed, and when your order has been shipped.  If you have any query around your order, please email hello@truestore.co.nz

For orders being shipped outside of New Zealand, please note that any customs or duties charges that may be incurred while in transit are beyond our control. These charges are separate of GST and True Store will not be held responsible for customs tax or duties charges incurred on international purchases.

Customs policies vary from country to country and recommend that you contact your local customs office for further information. Any and all applicable custom fees, taxes and duties are the sole responsibility of the customer. The law requires True Store to state the full value of your order on the package, and this will then usually determine the applicable fees.

To comply with New Zealand export regulations we are required to declare the exact value of all items and we are also prohibited by law from marking the order as a 'gift' to deflect any charges upon delivery.

If you refuse a shipment due to the cost of customs duties and taxes, this amount will be deducted from your return upon arrival back to New Zealand. Any return shipping costs incurred will also be deducted.

Shipping to the rest of the world is a flat rate of $60NZD.

Title for shipped merchandise will pass to you upon our delivery to the carrier. Depending on the destination and product you may have to pay additional taxes or import duties. True is not responsible for any additional taxes or duties incurred by your country.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from True, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country; contact your local customs office for more information.

You will receive an email when your order is confirmed, and again when it has been shipped. If you have any query around your order please email hello@truestore.co.nz.

Orders being shipped outside of New Zealand, please note that any customs or duties charges that may be incurred while in transit are beyond our control. These charges are separate of GST and True Store will not be held responsible for customs tax or duties charges incurred on international purchases.

Customs policies vary from country to country and recommend that you contact your local customs office for further information. Any and all applicable custom fees, taxes and duties are the sole responsibility of the customer. The law requires True Store to state the full value of your order on the package, and this will then usually determine the applicable fees.

To comply with New Zealand export regulations we are required to declare the exact value of all items and we are also prohibited by law from marking the order as a 'gift' to deflect any charges upon delivery.

If you refuse a shipment due to the cost of customs duties and taxes, this amount will be deducted from your return upon arrival back to New Zealand. Any return shipping costs incurred will also be deducted.

To be eligible for a return, your full price item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Unfortunately sale / reduced items are final and not eligible for a return of any kind. Nor do we accept returns for jewellery, perfume or beauty & body products. 

Our policy for full price garments lasts 7 days. If we do not receive your item within 7 days since your purchase, unfortunately we can’t offer you a refund, exchange or store credit.

To request a return, please log into your account, go to your orders and request a return. If you have any issues, please get in contact with us at hello@truestore.co.nz

If you are unsure about a size, we have a size guide provided on each product listing - but feel free to phone or email the store if you’d like further detail & expertise around the sizing of a particular item. Remember, if the size isn’t right (excluding final sale items) you should be able to return or exchange. Please refer to our returns policy to understand the return terms of your specific item.

PH 07 839 9946 or email hello@truestore.co.nz

Please note our inventory updates on a daily basis, and there may be the odd occasion where an item sells just before your order and still shows as available. If this rare circumstance occurs, we will contact you immediately.

Please be aware, if an item is in your cart - it is still available to be purchased by another customer until your purchase is processed.

If the product or size you are after is out of stock, feel free to email the store hello@truestore.co.nz to see if we are able to provide a solution. In many cases however, stock is ordered pre production (6 - 12 months in advance) and is not available for restock.

True orders are all processed in New Zealand dollars. 

Once your full priced garment return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account, credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@truestore.co.nz

If you have made a mistake on your order, in terms of address or product information please contact hello@truestore.co.nz or phone 07 839 9946 ASAP.