If you've made a mistake with your order — such as entering the wrong address or selecting the wrong size — please contact us as soon as possible at hello@truestore.co.nz or 07 839 9946.

We process orders as quickly as possible, so we can't guarantee that changes or cancellations can be made once your order has been processed or shipped.

You'll receive an order confirmation email once your order has been placed.

Once your order has been dispatched, you'll receive a second email with your shipping confirmation and tracking information.

We ship throughout New Zealand, Australia and internationally.

For shipping rates, delivery timeframes and information about international orders, see our Shipping page.

Full-price online purchases can be returned within 7 days of shipment for a refund, store credit or exchange, subject to our returns policy.

Items must be unworn, unused and returned in their original condition, with all tags and original packaging attached.

Sale items and items purchased with a discount of more than 15% are final sale, unless faulty.

For hygiene reasons, we don't accept returns on jewellery, perfume, body products, lingerie or swimwear.

See our Returns page for full details.

For now, online return requests are made by email.

Please email hello@truestore.co.nz within 7 days of your order being shipped. Include your order number, the item you'd like to return and the reason for your return.

We'll review your request and confirm whether your return has been approved, along with the return instructions.

Full-price items purchased in store can be returned within 7 days of purchase for store credit or exchange.

Items must be returned in their original condition, unworn and unused, with tags attached and proof of purchase.

We don't offer refunds for change-of-mind in-store purchases.

Sale and discounted items are final sale.

You'll find a size guide on each product page.

If you're unsure about the fit or between sizes, our team is happy to help. Call us on 07 839 9946 or email hello@truestore.co.nz for more detail on a particular piece.

Our inventory is updated daily, but occasionally an item may sell in store before the website has updated.

If this happens, we'll contact you as soon as possible.

No. Items in your cart remain available for other customers to purchase until your order has been completed.

Yes. Traditional layby is available in store.

A minimum 40% deposit is required to secure your garment. If a garment is reduced and the sale price is below $250, we may not be able to offer layby.

Laybys can be amended or cancelled within 14 days of the initial payment. After this period, we may refuse a request to amend the layby or refund deposits paid.