When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at hello@truestore.co.nz

All orders are processed within 1-3 days. Deliveries are sent during normal business hours between Monday and Friday. Somebody must be at the nominated address to sign and receive the delivery as we cannot leave it unattended. For further information, please see our shipping page.

We do not accept returns on jewellery, perfume, body products, lingerie and swimwear due to hygiene reasons. All sale items are final sale.