Terms of service

This website is operated by Friends Clothing Company Limited, trading as True Store (“True”, “we”, “us” or “our”).

These Terms & Conditions apply to your use of our website, www.trueclothing.co.nz, and purchases made through our online store. By accessing our website or placing an order, you agree to these Terms & Conditions and our associated policies.

Please read these terms carefully before using our website.

ONLINE STORE TERMS

By using our website, you agree to use it lawfully and responsibly.

You must not use our website or its content for any unlawful, fraudulent or unauthorised purpose, or attempt to interfere with the security or functionality of our website.

If you are under 18, you should have permission from a parent or legal guardian before making a purchase.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or website security.

PRODUCTS & AVAILABILITY

We take care to ensure that product descriptions, imagery, pricing and availability are accurate and up to date.

Please note:

• Product colours may vary slightly depending on your device or screen settings.

• Product measurements and sizing information are provided as a guide.

• Some products are available in limited quantities and may sell out.

• Product availability may change without notice.

We reserve the right to update product information, adjust prices or discontinue products at any time.

All products remain subject to applicable consumer guarantees and statutory rights.

PRICING & PAYMENTS

All prices displayed on our website are in New Zealand Dollars (NZD) unless otherwise stated and include GST where applicable.

Delivery charges and any applicable additional fees will be displayed during checkout before you confirm your purchase.

We accept payment through the secure payment methods available at checkout.

Prices and promotions may change without notice. Any changes will not affect confirmed orders except where permitted by law.

If a genuine pricing or listing error occurs, we may contact you to discuss the available options, including cancellation and a full refund where legally permitted.

We reserve the right to correct pricing or product information errors in accordance with applicable law.

ORDERS & CONFIRMATION

When you place an order through our website, you will receive an email acknowledging your purchase.

All orders are subject to product availability, payment verification and acceptance.

We may need to cancel or amend an order in circumstances including:

• An item becoming unavailable.

• An incorrect product listing or genuine pricing error.

• Payment being declined or unable to be verified.

• Suspected fraudulent or unauthorised activity.

• An inability to fulfil an order for reasons outside our reasonable control.

Where an order cannot be fulfilled, we will contact you and arrange a refund for any amount paid for the unavailable or cancelled items.

If you need to make a change to your order, please contact us as soon as possible at hello@truestore.co.nz. We will do our best to accommodate requests, although changes may not be possible once an order has been processed or dispatched.

SHIPPING & DELIVERY

We offer delivery within New Zealand and to selected international destinations, subject to the options available at checkout.

Shipping costs, estimated delivery timeframes and other relevant information are outlined in our Shipping Information policy.

We aim to dispatch orders promptly, however delivery estimates may vary due to courier operations, public holidays, peak trading periods or circumstances outside our reasonable control.

We remain responsible for meeting our obligations under applicable consumer law, including relevant delivery guarantees.

For further information, please refer to our Shipping Information page.

RETURNS, EXCHANGES & REFUNDS

We want you to be happy with your purchase.

Returns, exchanges and refunds are managed in accordance with our Returns Policy and your rights under the New Zealand Consumer Guarantees Act 1993.

Online purchases

Eligible full-price items may be returned within 7 days of shipment for a refund, store credit or exchange, subject to the conditions outlined in our Returns Policy.

Items must be returned in their original condition, unworn and unused, with all original tags and packaging attached.

In-store purchases

Change-of-mind returns for purchases made in-store are subject to our in-store Returns Policy, which generally provides store credit rather than a refund.

Sale items and exclusions

Sale items and other excluded products may have different change-of-mind return conditions, as outlined in our Returns Policy.

Faulty or incorrect items

Nothing in these Terms & Conditions or our Returns Policy limits your rights under the Consumer Guarantees Act 1993 or other applicable consumer protection laws.

Where an item is faulty, incorrectly described or otherwise fails to meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

For full details, please refer to our Returns Policy.

PROMOTIONS, DISCOUNTS & GIFT CARDS

From time to time, True may offer promotions, discount codes, special offers or gift cards.

Promotions may be subject to additional conditions, including eligibility requirements, promotional periods, product exclusions or minimum purchase values.

Unless otherwise stated, promotional offers cannot be combined with other discounts.

Discount codes must be applied at checkout and cannot ordinarily be applied retrospectively to completed purchases.

Gift cards are subject to the terms and conditions communicated at the time of purchase or issue, including any applicable expiry date.

We reserve the right to amend or withdraw promotions where reasonably necessary, subject to applicable law and any rights already accrued by customers.

WEBSITE CONTENT & INTELLECTUAL PROPERTY

All content on our website, including text, imagery, graphics, logos, branding, design elements and other materials, is owned by True or used with permission from the relevant rights holders.

You may browse and use our website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, publish or commercially exploit our website content without prior written permission from True or the relevant rights holder, except where permitted by law.

THIRD-PARTY SERVICES & LINKS

Our website is hosted by Shopify and may include services, applications or links provided by third parties.

These may include payment providers, delivery services, analytics tools and other website functionality.

Third-party websites and services may operate under their own terms and privacy policies.

While we take reasonable care when selecting services used by our business, we are not responsible for the independent content or practices of unrelated third-party websites.

Nothing in this section limits our obligations to customers under applicable law.

CUSTOMER ACCOUNTS & INFORMATION

When placing an order or creating an account, you agree to provide accurate and current information.

You are responsible for maintaining the confidentiality of your account login details and notifying us if you become aware of any unauthorised access.

We may contact you using the information provided in connection with your order, account or customer service enquiries.

Personal information is collected, used and stored in accordance with our Privacy Policy.

WEBSITE ERRORS & AVAILABILITY

We make reasonable efforts to ensure our website operates accurately and reliably.

Occasionally, errors or interruptions may occur, including incorrect product information, technical issues or temporary website unavailability.

We may correct errors, update information or temporarily suspend website functionality where reasonably necessary.

Nothing in this section limits any rights or remedies available to you under applicable consumer law.

LIMITATION OF LIABILITY

To the extent permitted by law, True is not responsible for losses arising from circumstances outside our reasonable control or from misuse of our website.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including those available under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by applicable law.

PRIVACY

We respect your privacy and are committed to protecting your personal information.

Our collection, use, storage and disclosure of personal information are explained in our Privacy Policy, available on our website.

By using our website, you acknowledge that your personal information will be handled as described in that policy, subject to applicable privacy law.

GOVERNING LAW

These Terms & Conditions are governed by and interpreted in accordance with the laws of New Zealand.

Nothing in these terms limits any mandatory consumer protections that apply to customers under New Zealand law or other applicable laws.

CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be published on this page, together with the revised date.

Changes will apply prospectively, except where otherwise permitted by law.

CONTACT US

For questions about these Terms & Conditions, your order or our services, please contact:

True Store
Friends Clothing Company Limited
302 Barton Street
Hamilton 3204
New Zealand

Email: hello@truestore.co.nz
Website: www.trueclothing.co.nz